FAQS
Frequently Asked Questions
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Account
It’s not necessary to have an account, but there are benefits in having one. As a Neatly account users
you can:
If you already have an account with us and you can’t log in, go to the ‘Forgot password’ button and we’ll send you an email to help you reset your account. If you’re not having any success, please email support@neatlystore.com and we’ll gladly assist you.
Yes absolutely! Whatever information you give us through our website is stored on secure servers. Payment transactions carried out will be encrypted using Secure Socket Layer technology, spam protection and security plugins – these all protect our website and your personal information. Bear in mind though that it’s your responsibility to keep any passwords or login codes chosen by you confidential.
Products
Each product’s materials are listed in the product description on our website. We prioritize high-quality, durable, and sustainable materials to ensure the best possible performance and longevity for your space.
To check if a product from our website fits your space, please refer to the detailed dimensions listed on each product page. We recommend measuring your space beforehand to ensure a perfect fit. If you need guidance, feel free to reach out to us—we're happy to help!
We accept returns or exchanges within a specified period after purchase. Please visit our return policy page or contact our support team at support@neatlystore.com for details on how to initiate a return or exchange.
Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
The durability of our products is something our customers love the most, but mistakes can happen during production. If your product is faulty, please contact support@neatlystore.com and attach a picture of the faulty product.
Orders
VAT is charged at 5% on all orders sold and shipped within UAE. All product prices on the website are inclusive of VAT.
For international shipments, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Neatly does not have any control over these fees and cannot advise as to what the costs will be, as they vary from country to country. For more information, please contact your local customs office.
You can change your order as long as it has not been packed and/or shipped. Send us an email to support@neatlystore.com with your order number and we will do our best to accommodate any changes before the order enters our shipping queues.
You can change your order as long as it has not been packed and/or shipped. Send us an email to
Shipping
Yes, we offer international shipping to selected countries. For more information about shipping options and costs, please check our shipping policy or contact us directly.
Delivery times vary depending on location and chosen shipping method, but orders generally arrive within 2-3 working days (within UAE). A tracking link will be sent once your order ships.
If your item arrives damaged, please email us at
Yes! We’ll email you a tracking link once your order ships so you can follow its progress. Contact us if you have any questions.
If the order hasn’t shipped yet, we can assist with address changes. Please email
Returns
We accept returns within 30 days of purchase for items in their original, unused condition. Please ensure the product is in its original packaging and includes all accessories.
To start a return, please email us at
Return shipping costs are the responsibility of the customer unless the product arrives damaged or defective. In those cases, we will cover the return shipping cost.
Once we receive and inspect the returned item, we will process your refund. Refunds are typically issued within 5-10 business days, depending on your payment provider.
Yes, we offer exchanges if you'd like a different item or size. Please reach out to our support team, and they’ll help you process the exchange.
Service
We offer a range of services tailored to enhance your space and lifestyle: Interior Organizing to streamline and optimize storage, Functional Design for custom organization solutions, Move-In & Relocation services to ease transitions, specialized Staff Training in organization and upkeep, and Masterclasses for hands-on learning in organizing principles.
Our services are designed for anyone looking to create a well-organized, functional space—whether in homes, offices, or larger commercial settings. From homeowners and businesses to property managers and design professionals, we cater to those who value thoughtful organization and want to enhance their environment's efficiency and comfort.
Our process starts with a consultation to understand your specific goals and space requirements. From there, we conduct a thorough assessment, whether it’s for organizing, design, moving, or training, to create a tailored plan. After finalizing the approach, we work alongside you or your team to implement the solutions, providing guidance, hands-on support, and follow-up to ensure long-lasting results that elevate both the functionality and experience of your space.
We are based in Dubai, United Arab Emirates. But we do travel for clients all the time. Contact us for more information here.
Our rates vary depending on the scope and complexity of each project. After an initial consultation, we’ll provide a detailed proposal tailored to meet your specific needs.
To book our services, simply
Sustainability
Sustainability focuses on meeting the needs of the present without compromising the ability of future generations to meet their needs. It protect our natural environment, human and ecological health, while driving innovation and not compromising our way of life.
A truly sustainable product should be eco-Friendly, green, and fair trade. This means that it should be
made with responsible materials, produced in an ethical way, has an efficient life cycle and can be disposed of with no permanent damage to the environment.
The dual focus is what sets sustainable products apart from purely eco-friendly or green ones, because
sustainability has both an ecological and social meaning, which can be seen in actual improvements, as
these products must contribute to dealing with socio-ecological problems on a global level.
Eco-friendly or environmentally friendly defines any product that causes minimal or no harm to ecosystems and the environment.
Green products are energy efficient, durable and usually require low maintenance. They’re often made from recycled materials, or from renewable sources, and can be biodegradable or easily reused or recycled at the end of their life cycle.
Truly sustainable products, from both an environmental and social perspective, are not the norm but they’re becoming less rare and they’re what we want all products to become one day. In the meantime we support green, eco-friendly, fair trade products because they bring us one step closer to an ideal sustainable world.
Our aim through this platform is to help reduce the environmental impact and contribute to the goal of a fair society. We focus on sourcing as many of our products from suppliers that support our mission. We want to create awareness, be transparent and give you the choice. Our goal is to switch to only sustainable products in the future.
We work with a Recycling Partner, Green Truck. For a small fee they will collect your recyclable Items from your doorstep, segregate materials and send them off to start it’s life as something new.
We have created a beautiful Home Guide for different ways of making an Impact in your day to day life. Download it here.
Got another question?
If you have any other questions, please email us at info@neatlystore.com.
We will do our best to reply as quickly as possible!